Cancellation Policy

Cancelling Your Reservation

  • You may cancel your reservation for no charge at least 48 hours prior to the check in date and time (2pm). Please note we will charge the full amount of the first night if you cancel after the deadline.
  • If you have made a prepayment, we will retain all or part of your prepayment. If not, we will charge your credit card. If you are eligible for a refund, it will be processed within 3 business days of cancellation.  

Modifying Your Reservation

  • Please note that a change in length or dates of your reservation may result in a rate change.

Third Party Bookings:

If you have booked through a travel agent, online booking platform or other third party, please contact your booking provider directly who will explain the options for modification and cancellation applicable to your booking.

Covid19 Cancellation Policy:

  • In case of Public Health Orders to close the borders or restrictions to move out of your Local Government Areas (LGA) is announced, you can cancel your booking with-in 48 hours without any cancellation fees. 
  • If you decide not to travel due to health issues that would be considered as change of mind, in that case above cancellation policy applies. 


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